Refund policy

Return & Exchange Policy

Danio Retails

At Danio Retails, we are committed to delivering exceptional quality and a refined shopping experience. Every piece in our collection is crafted with attention to detail and premium standards. However, if your purchase does not meet your expectations, we offer a 7-day return and exchange policy to ensure customer satisfaction.

1. Exchange & Return Window

Customers may request an exchange or return within 7 days of receiving their order.

To qualify, the item must:

Be unused, unworn, and unwashed
Have all original tags and packaging intact
Be returned in the same condition in which it was received
Include proof of purchase or order confirmation

Danio Retails reserves the right to decline exchanges if the product does not meet the above conditions.

2. No Refund Policy

As part of our brand policy, Danio Retails does not offer monetary refunds.

Eligible returns will be accommodated through:

Product Exchange for another item of equal value
or
Store Credit / Replacement Item based on product availability

3. Exchange Procedure

To initiate a return or exchange request, customers must contact our support team within 7 days of receiving the order.

Please provide:

Order number
Reason for exchange
Product images (if the item is defective or incorrect)

Once your request is reviewed and approved, our team will guide you through the exchange process.

4. Items Not Eligible for Exchange

For hygiene and quality assurance reasons, the following items are not eligible for exchange:

Items that have been worn, washed, or altered
Items returned without original tags or packaging
Products damaged due to customer handling
Final sale or discounted items (if applicable)

5. Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear images so our team can resolve the issue promptly.

6. Shipping & Handling

Customers may be responsible for return shipping costs unless the item received was incorrect or defective.
Exchange shipments will be processed once the returned item passes our quality inspection.